FAQ
Frequently asked questions about Checkout Links, plans, features, and troubleshooting.
What is Checkout Links?
What is Checkout Links?
Checkout Links lets you create direct, optimized checkout experiences for
your Shopify store. Send customers straight to a pre-filled cart with
discounts, gifts, and more—no code required.
Do I need to be on a paid plan to use Checkout Links?
Do I need to be on a paid plan to use Checkout Links?
Yes, you need to be on at least the Starter plan to create and share
checkout links. Development stores can use Checkout Links for free.
How do I activate products for Checkout Links?
How do I activate products for Checkout Links?
Open the product in Shopify, click “Manage” in the sales channels section,
select Checkout Links, and save your changes. The product will now be
available for your links.
Why can't I see my discount code when creating a link?
Why can't I see my discount code when creating a link?
Discount codes must be activated for the Checkout Links sales channel in
Shopify. Edit the discount, select Checkout Links, and save.
Can I add a free gift to a checkout link?
Can I add a free gift to a checkout link?
Yes! Toggle on the Free Gift card when creating your link, select the
product variant, and optionally set a minimum purchase amount.
How do I change or cancel my plan?
How do I change or cancel my plan?
You can change or cancel your plan at any time from the settings page in
your Checkout Links dashboard.
Is Checkout Links secure?
Is Checkout Links secure?
Yes, Checkout Links is built on Shopify’s secure infrastructure and meets
all requirements for the Built for Shopify badge.
What happens if I uninstall the app?
What happens if I uninstall the app?
Your links will stop working immediately. No changes are made to your theme
or store settings. You can pause your plan instead of uninstalling if you
want to keep your settings and data.
Where can I get more help?
Where can I get more help?
Contact support through
your dashboard.