Troubleshooting

Discount Not Applying

The discount code isn't available to the Checkout Links channel, has expired, or has reached its usage limit.

Cause

The discount code isn’t available to the Checkout Links channel, has expired, or has reached its usage limit.

Fix

  • Check the discount in Shopify admin — is it active?

  • Verify it’s enabled for the Checkout Links sales channel

  • Check if the discount has usage limits that have been reached

  • Make sure the discount’s date range hasn’t expired

  • Verify the discount function is enabled in Checkout Links settings

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